FAQ - Frequently Asked Questions

Getting Started

How do I create a Ryzon account?

Click "Sign Up" on the homepage. Fill in your full name, email, phone number, university details, and choose your role (buyer, seller, or both). Registration is completely free.

Is Ryzon free to use?

Yes! Ryzon is 100% free for both buyers and sellers. No hidden fees, no commissions, no subscriptions.

Which universities are supported?

Ryzon currently supports UNILAG, OAU, UI, UNN, ABU, UNIBEN, LASU, Covenant University, Babcock, FUTA, and many more. New universities are added regularly.

Can I use Ryzon if I'm not a student?

Ryzon is designed for university communities. You must be affiliated with a supported university to register.

Buying

How do I find products?

Use the search bar or browse by category, university, or price range on the Marketplace page. You can also filter by condition, delivery option, and more.

How do I contact a seller?

Every approved product has a WhatsApp button and a Call button. Click either to contact the seller directly — no middleman involved.

Are all products genuine?

All products go through admin review before appearing on the marketplace. However, always verify with the seller before completing a transaction.

How do I save products I like?

Click the heart icon on any product to save it. View all saved items in your Favorites page (login required).

Can I report a suspicious product?

Yes. On any product page, scroll down and click "Report this product". Our team reviews all reports within 24 hours.

Selling

How do I become a seller?

After registering, select "Seller" or "Both" as your role. You'll be directed to set up your business profile before uploading products.

How many images can I upload per product?

You can upload a maximum of 2 images per product. Supported formats: JPG, PNG, WEBP. Maximum size: 2MB each.

Why is my product showing as "Pending"?

All new and edited products start as "Pending" and must be reviewed by our admin team before going live. This usually takes a few hours.

What happens if my product is rejected?

You will receive a notification with the reason for rejection. You can edit your product and resubmit it for review.

Can I edit a product after it's approved?

Yes, but editing will resubmit the product for review. It will be temporarily unlisted until approved again.

How many products can I list?

There is currently no limit on the number of products a seller can list.

Account & Security

How do I reset my password?

Click "Forgot password?" on the login page, enter your email, and we'll send a reset link.

Can I change my role from buyer to seller?

Yes! Go to your account or click "Become a Seller" to set up a business profile. Your role will be upgraded to "Both".

How is my data protected?

Ryzon uses password hashing (bcrypt), CSRF tokens, XSS prevention, prepared SQL statements, and secure session management to protect your data.

Can I delete my account?

Contact our support team at support@ryzon.com to request account deletion.

Still have questions?

Our support team is here to help you.

Contact Support